What If I Want to Return an Item?

Koolatron Online offers a 30 day money back guarantee. If you are not satisfied with your purchase for any reason simply return it within the 30 days to the appropriate address shown below.

The full purchase price of the product will be credited to your credit card (or a refund cheque will be sent to those that paid by cheque). Shipping costs incurred in receiving the order and for returning the product are not refundable.

Make sure to include your receipt/invoice inside the returned box. Return the product with the freight prepaid to: For UK orders:Attention: KOOLATRON RETURNS
Koolatron International
Unit C3 Knights Park Industrial Estate,
Knights Road Strood,Kent ME2 2LS,
United Kingdom.


If you have any questions or concerns, please contact us by e-mail at service@koolatron.co.uk or by calling our customer service help line at +01634 297383 . (8:00 AM to 8:00PM Eastern Time, Mon. to Fri.)